Privacy Policy

This privacy policy sets out how the Trustees of Douglas Bay Tramway Heritage Trust ("the Trust", "we", "our" and "us") use and protect personal information provided to us when you visit this website, make payments to us, fill out and submit our forms, or communicate with us by other means (e.g. by telephone, post or electronic message).  It also sets out how this website uses cookies.

This website has the following address URLs: www.dbtht.org and www.horsetram.im.

Douglas Bay Tramway Heritage Trust is the data controller for the personal information you provide to us. You can contact us by writing to Douglas Bay Tramway Heritage Trust, Rocket House, Parliament Square, Castletown, Isle of Man  IM9 1LB or by emailing us at admin@dbtht.org

We are committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified when using this website, making a payment to us, filling out and submitting a form, or communicating with us by other means, then you can be assured that it will only be used in accordance with this privacy policy.


What information we collect

We may collect the following personal information:


What we do with the information

We collect personal information in order to undertake our fundraising and charitable activities and to properly manage our charity, in particular for the following reasons:

The numbers shown in brackets above indicate the following legal bases for us collecting, using and storing personal information:

For information and guidance on understanding these legal bases, please visit the website of the Isle of Man Information Commissioner at www.inforights.im.


How we may contact you

We may contact you by electronic message, post or telephone when responding to enquiries, administering sponsorships, donations and legacies, and fulfilling orders for goods and services.

If you have told us that you wish this to happen, we may also contact you by electronic message or post with information about the Douglas Bay Horse Tramway, the Trust, our fundraising and support activities, and related subjects which we think you may find interesting. This may include receiving marketing and promotional material from us.


Sharing personal information with third parties

Our website is hosted by Google and uses cookies from Google to deliver its services and to analyse traffic - see our Cookies Statement below. Information about your use of our website is automatically shared with Google. 

We may share some of your personal information with our preferred service providers, not for their own use but to facilitate their services to us (e.g. banking, payment processing, external audit, email messaging and postal services).

We will not otherwise share your personal information with third parties unless we have your consent, we are required to do so by law, or we receive a lawful request by a governmental or law enforcement authority to do so.  We do not sell or license the use of your personal information to third parties.


Controlling your personal information - your rights

You can change your communication preferences at any time simply by writing to us at Douglas Bay Tramway Heritage Trust, Rocket House, Parliament Square, Castletown, Isle of Man  IM9 1LB or by emailing us at admin@horsetram.im.

If you have subscribed to receive our news and marketing emails, you can unsubscribe or change your communication preferences yourself at any time by clicking on the appropriate link at the bottom of any news or marketing email received from us.  

You can ask us to provide details of the personal information which we hold on you. Please submit your request to us in writing by post.

If you believe that any information we are holding on you is inaccurate or incomplete, please contact us in writing by post or by email as soon as possible. We will promptly correct any information held by us found to be incorrect.

You can ask us to restrict our use of the personal information which we hold on you, or to delete the personal information which we hold on you - provided there is not a compelling reason for us to continue to hold the information. You also have the right to object to our use of personal information on a legitimate interests basis or for direct marketing. Please submit your request or objection to us in writing by post.

For further information and guidance on your personal information rights, please visit the website of the Isle of Man Information Commissioner at www.inforights.im.


Secure payment gateway

Online sponsorships, donations and the purchase of goods and services via this website, using a debit/credit/charge card, are carried out using a secure payment gateway, a direct connection from your computer / device to the payment service provider.  Our chosen payment service provider is PayPal

When you input your payment card details into the secure payment gateway page, you are communicating directly with PayPal. This means that your payment card information is handled by PayPal and is not processed or held by us.

When making an online donation via the PayPal secure payment gateway, you will be presented with a tick box option to allow PayPal to share your postal address with us. Without a postal address, we will be unable to send a complimentary item for a qualifying donation.

You should be aware that personal information entered via the PayPal secure payment gateway will be transmitted to and processed on PayPal servers located outside the EEA. Click here to view the PayPal privacy policy and how it uses cookies.


Our news and marketing email service

We use the email service provider MailChimp to manage subscriptions to and distribution of our news and marketing emails. When you subscribe to our news and marketing email service, personal information (typically your name, email address and country of residence) will be transmitted to, processed and stored on MailChimp servers located outside the EEA. Click here to view the MailChimp privacy policy and how it uses cookies.


Security

We are committed to ensuring that your personal information held by us is secure. In order to prevent unauthorised access or disclosure, we have in place appropriate procedures and suitable physical or electronic safeguards to secure the personal information we collect.


Links to third party websites

This privacy policy applies solely to the personal information collected, processed and held by us, it does not apply in relation to third party websites.  A number of links to third party websites (including social media pages) are provided on this website for your convenience.

We are not responsible for the privacy policies of third parties and their websites, nor the cookie settings of their websites. When following a link to a third party website from this website, we strongly advise users to first review the privacy and cookie policies and the terms of use of the other website and be satisfied before continuing to browse and entering any personal information.


Retention

The personal information we collect and hold is evaluated by us periodically to determine whether it is current and still needs to be held by us. We retain personal information only for as long as and to the extent necessary and appropriate after our relationship with a person ends.


Making a complaint

We aim to comply fully with our obligations under the data protection and privacy laws of the Isle of Man.  If you believe that our processing of your personal information, or your receipt of electronic unsolicited direct marketing from us, is not in accordance with those laws or has in some way caused you damage or distress, please write to us setting out the detail of your complaint. Our Trustees will endeavour to address the matter to your satisfaction and in a timely manner.

You may also complain to the Isle of Man Information Commissioner, our supervisory authority for compliance with the data protection and privacy laws of the Isle of Man, by writing to The Information Commissioner, PO Box 69, Douglas, Isle of Man  IM99 1EQ.


Privacy Policy Changes

We may change this privacy policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with our current privacy policy. Our privacy policy was updated on 1 May 2021.

Cookies Statement

Our website is hosted by Google and uses cookies from Google to deliver its services and to analyse traffic. Information about your use of our website is automatically shared with Google. By using our website, you agree to its use of cookies.

Cookies are small pieces of text sent to your browser by a website you visit. They help the website to remember information about your visit, like your interaction with a page or feature, your preferred language and other settings. That can make your next visit easier and the website more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.

To understand the types of cookies used by Google, how Google uses the information about your use of our website, and how to manage cookies in your web browser, click here.